Case study:

Platform for Namecheap's customer support

Designing a support chat experience

One of the biggest domain providers in the world, driven to pursue an amazing customer experience, challenged me to build an in-house customer support app.
⭐ Core achievements
  • Designed a customer support app and widget from scratch, learning from its users, and creating its own design system;

  • Achieved a 97.4% positive feedback rate just 4 months after its release, in regards to the new chat and support experience.

Image by Namecheap via namecheap.com

Thanks for the visit.

Let's chat.

© 2024 João Jacinto

This website was custom-designed and built by João Jacinto. No templates were used.

CONFIDENTIALITY NOTICE: The contents of this website and any attachments are intended solely for the addressee(s) who were provided with the access password by the owner. It may contain confidential and/or privileged information and may be legally protected from disclosure.

Thanks for the visit.

Let's chat.

© 2024 João Jacinto

This website was custom-designed and built by João Jacinto. No templates were used.

CONFIDENTIALITY NOTICE: The contents of this website and any attachments are intended solely for the addressee(s) who were provided with the access password by the owner. It may contain confidential and/or privileged information and may be legally protected from disclosure.