Case study: AI for Contact center software
A leader in Contact-centre-as-a-service software industry, Talkdesk challenged me as a designer to deliver an amazing user experience for AI training models.
TLDR (Too long didn’t read)
Designed for AI Trainer product from discovery to delivery, learning from users and iterating the product.
⭐ Core achievements
Co-led discovery and delivery to improve AI trainer, a central product of Talkdesk's AI product suite, uncovering critical user challenges.
Took the lead on demistifying a complex and ambiguous set of user tasks into a more comprehensive experience.
Image by Talkdesk via talkdesk.com
